At Catholight, every product is made with care, whether it’s stock or made-to-order. We’re committed to ensuring you’re happy with your purchase. If something’s not right, we’ll assist you fairly and transparently, with your satisfaction as our top priority.

A. POLICY TIMEFRAME

• You have 7 days from the delivery date to report any issues and request a replacement or refund.
• After this period, we’re unable to process further claims

B. REPLACEMENT

We will send a free replacement if:

• Your item arrived damaged, defective, or misprinted
• You received the wrong item or design (not as stated in your Order Confirmation email)
• Your package was lost in transit while the shipping address was correct

In some special cases, we may also support an exchange for a different size, color, or style. You’ll need to cover the shipping fee and any price difference (if applicable)

C. RETURN

Note: Not all products are eligible for return. Please contact our support team at support@catholight.com to confirm the best solution for your case.

Eligibility 

• Item must be unused, unworn, and in its original condition.
• It must be returned with original packaging, including all accessories and paperwork.
• Once your return request is approved, you must ship the item within 14 days of our confirmation email.
• Customers are responsible for selecting a trackable and insured carrier. Risk of loss remains with the customer until the package is delivered.

After Your Return Is Received: Please allow 5–7 business days for inspection. We’ll email you as soon as the review is complete

D. REFUND & STORE CREDIT

We’ll issue a refund to your original payment method or provide store credit if:

• A replacement is not practical (e.g., out of stock or unreasonable production delay).
• Your order was lost and cannot be re-shipped.
• A pre-approved return has been received and passed inspection.

E. NO REFUND OR REPLACEMENT

• Requests made more than 7 days after the product delivery
• Personal reasons (change of mind, no longer wanting the item) more than 2 hours after order placement or after delivery
• Incorrect order details provided by customers (wrong size, name, address, etc.)
• Product damaged by misuse, mishandling, or poor maintenance
• Product purchased during a sale or any promotion (unless defective)
• Personalized products (unless there is a major issue, such as receiving a damaged or wrong item)
• Incorrect Address or Unclaimed Packages:
  • Orders sent to incorrect, incomplete, or outdated addresses
  • Packages returned due to being unclaimed at the post office
• Original shipping fees and additional services (such as shipping insurance, priority shipping, etc...)

F. HOW TO REQUEST SUPPORT

We're here to help. If you believe there's an issue with your order, please follow the steps below:

STEP 1: Contact us at support@catholight.com

STEP 2: Include the following information in your email:

• Order number
• Photos/ videos of the items you received
• The label package
• A detailed explanation for your replacement/refund request

STEP 3: Our support team will review your request and the submitted photos/videos. If your item meets the requirements, we’ll guide you through the return process (if needed) and proceed as follows:

• Replacement: We’ll reship your item at no cost
• Refund: We’ll issue the refund to your original payment method (allow 2–5 business days)
• Store credit: You’ll receive a code for future use

We hope these terms are clear enough to help you shop with peace of mind and allow us to take the best care of you when needed.

If you ever have questions or run into an issue, just reach out to us at support@catholight.com. We’re always here to listen and assist!